in the other person’s shoes” — and this is exactly what
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she was referring to. Practice empathy here, where possible. Even my man Dr. Phil agrees that it’s extremely important to have empathy when dealing with rude people.
5. Take A Moment To Choose The Right Approach
Take a moment or two to stop and think about the consequences and if it’s worth a dispute. According to WebMD, when dealing with a difficult person, it’s a good rule of thumb to talk things over only if it’s someone you’re close to. Otherwise — if it’s someone you rarely see,
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